Frequently Asked Questions
Still have questions? Read through our FAQ for more information
Home care provides flexible assistance to seniors so that they can remain in their home as they age. These services may range from light housekeeping, errands, and companionship to full personal care or memory care and supervision.
At Lavender Home Care Solutions, we carefully prescreen each caregiver before they begin working with a client. This includes a drug screen, multipart background check, and a work history verification. When your regular caregiver needs time off, we provide coverage for their shifts. Additionally, we manage payroll, benefits, and liability as well as providing annual education and training to ensure your caregiver is providing the most up-to-date and informed care available.
Lavender Home Care Solutions is non-contractual, meaning you are not bound to employ our services for any specific length of time. You choose how frequently and for how long you use our services!
Each client’s situation is different! At Lavender Home Care, we accept a variety of insurance types including long-term care insurance. You can also pay privately or you may be able to utilize certain benefits or services offered by your county! If you are unsure of how to navigate this process, we would be happy to provide you with assistance and information!
Lavender Home Care Solutions goes a step further to ensure all employees are verified. We not only perform local background checks, we also perform 50 state background checks, pre-employment drug testing, reference checks, Nurse Registry Checks, and even sex abuse checks. Our industry is minimally regulated in the state of Ohio, making it relatively easy to operate a home care agency. This low degree of regulation makes a high level of scrutiny on our part even more crucial! We work hard to ensure that anyone who enters your home will care for your family member like you would.
At Lavender Home Care Solutions, our goal is to improve the quality of life of our caregivers as well! We have a comprehensive training program for our employees that starts with their first day of orientation! We provide a complete package that includes online training, CPR certification, and in-person training. Our education courses cover a wide variety of topics from proper lifting techniques and bathing skills to memory care and ethical practices. We believe training and education allows our family of caregivers to feel confident in the care they are providing.
By setting up a consultation with us, a qualified staff member will work to understand your care needs and put together a comprehensive package that you can adjust as necessary. Once we know you or your loved ones basic needs, we will dive deeper into their preferences, experiences, and personality to pinpoint how we can provide the highest quality of life possible.
At Lavender, our goal is to serve our clients in the most efficient way possible. When you call us at 937-660-6901, we work quickly to ensure your questions are answered and your issues are resolved in a timely manner and with good communication. Our qualified front office staff is available 24/7 to take your call! Once they know the nature of your call, they will transfer you to the appropriate team member who will handle your needs with care.
All employees are instructed to call 911 first in the event of an emergency. Only afterwards will they contact the Lavender office. From there, our staff will reach out to the appropriate family members or friends.
Lavender bills our clients weekly via mail or electronic billing, whatever is most convenient for you!